Click-2-Call: Securing sales by retaining the customer’s attention

by | Jan 29, 2018 | Latest News | 0 comments

In a world where consumers are regularly besieged with information from a variety of sources, all competing for their attention, direct marketing campaigns have a narrow window to reach their intended target and convert them into a paying customer.

For this reason, it has become essential to reduce the number of steps a potential customer has to take when responding to a direct marketing campaign.

Traditionally customers who respond to a marketing campaign are directed to a landing page where they are asked to enter their details. This is entirely unnecessary, and a waste of the recipient’s’ time if the company running the campaign already has the customer’s data. More importantly, it can result in a lost conversion, as the customer may simply loose interest, due to lack of time or inclination to fill in an online form.  

Averting missed opportunities

Additionally, every extra action that a customer needs to perform will generally cause a drop-off, which can be as significant as 50% per action. The golden rule is the more time and effort customers have to spend before being converted into a customer, the greater the likelihood that conversion will never take place. In this context, customers’ attention is precious and runs out far more quickly than most realise.

This can be addressed by using Leadify’s Click-2-Call function, which streamlines responses through bypassing the landing page entirely. Instead, Click-2-Call entices the reader by providing them with an option to be contacted regarding the information in the newsletter. Following this interested parties are redirected to a page, thanking them or providing them with more information, and notifies them that their interest has been recorded. The lead is then routed to a call agent who calls them back, without any further input required from their side.

The key to making Click-2-Call work is ensuring that the sales pitch is in the marketing message and not on the landing page. As long as an organisation has the sales process/information process to make a Click-2-Call campaign quick and easy then it will work. Current usage has shown an increase in conversions of up to 60% over standard landing-page engagement methods.

The only caveat is that if a prospective customer clicks on a link, with the expectation that they will be contacted and they are not, then there will be serious negative ramifications, including a loss of trust in the company running the marketing campaign.

Profound value

Ultimately, Click-2-Call provides an affordable means of improving conversion, but it can also alleviate a lot of the confusion that consumers, mired in information, have to contend with on a daily basis. By responding to expressed interest in real time, and offering these consumers a human voice to speak to and discussing their options, organisations can make potential customers feel like they are being heard and their interest responded to because they matter. That in itself can be a profound factor in converting leads into customers and boosting sales.